Moving your phone system to the cloud can increase flexibility and availability. However, you need the cloud-hosted collaboration system to integrate with the other programs you rely on. Here are five types of integrations you might use.
With so many IT options, managed IT services providers have a set of standards specific to their organization. This allows MSPs to optimize service and security. We talk about the benefits and give examples in this article.
How will your managed IT service provider (MSP) address your problems? Remote and on-site resolution are the two options MSPs have to offer IT support. Different problems require different approaches, and there are pros and cons to each options.
When you sign up for managed IT services, your provider won’t always be on-site, but it is still an important part of the contract. On-site support looks different with an MSP, but we’ll go over what you need to know to make the most of your on-site time.
How do managed IT service providers (MSPs) bill and what do their invoices look like? To help you understand, we’ve put together all the information on The KR Group’s billing process, including an overview of the process and types of invoices.
When a part of your IT environment goes down or stops working, your biggest concern is how long it’ll take before your MSP resolves it. Learn how your MSP prioritizes service requests and what you can do to get your request resolved quickly.
You undoubtedly put a lot of thought into starting managed services, but it’s just as important to plan for the end of a contract as it is the beginning. We’ll review the next steps, rate and services changes, and the process of renewing a contract.
If you’re looking for a managed IT service provider, you should ask what qualities set them apart. At The KR Group, great communications, technical leadership, staff redundancy, and focus on proactive maintenance are some of the reasons you should consider us as your MSP.