5 Traits of a Reputable IT Consultant

Today, technology is a critical component of your business. However, it requires specific knowledge to maintain and support. reputable IT consultant

Even if you have your own internal IT team, it’s unlikely they have all the skills (or adequate time) to address every problem, project, and plan required of your IT environment.

This is where an IT consultant can help.

They can alleviate some of the demand on your IT department by taking responsibility for additional projects. (Alternatively, you can also hire a managed IT service provider or MSP to take over all of your IT environment.)

Regardless of the scope of services you’re looking for from an IT consultant, you know you need one you can rely on to optimize your technology, decrease downtime, improve security, and whatever other goals you have.

As an IT consultant, The KR Group has experience in this area – both from the goals we try to reach as an organization and the stories (good and bad) we’ve heard from our customers about other consultants in the industry.

Here are some of the qualities you should look for when vetting an IT consultant:

  1. Trust
  2. Good listeners
  3. Quality of work
  4. Cybersecurity perspective
  5. Flexibility

Keep in mind that these are only a few essential qualities to look for in an IT consultant. You’ll also want to vet potential tech partners for how they match your organization’s culture and specific technical needs.

 

Trust

Let’s start with the most important trait your IT consultant should have: trust.

Whether it was for personal or business service, you’ve likely had an experience where you worked with a person or company that didn’t earn your trust.

What did you do? Depending on how negative your experience was, you might have written a brutally honest review to warn others. At a minimum, you wrote them off as ever earning your business in the future.

When it comes to finding an IT consultant, trust should start being built from your first interaction with them until after your project is complete.

You’re looking for an adviser who promptly responds to your request for support and continues to conduct themselves professionally. As you continue to work with them, you should realize that they are humble and honest if they don’t know the answer to a question you ask them.

Pro Tip: While working with an IT consultant, periodically ask yourself if you’d feel comfortable recommending their services to other organizations. If you, it’s a sign you’ve found a good IT consultant.

 

Listen-First Attitude

Being a great listener is another way an IT consultant can earn your trust.

There’s a perception that IT specialists talk a lot in high-level technical terms and above the heads of the majority of users.

Even if you’re an IT director at your company and understand the tech jargon, your IT consultant should communicate with you like you’re a person. You can talk shop, but you should never feel like the conversation is one-way where you have barely any input.

Your IT consultant is working with you to help you implement the proper technology to solve whatever issue you’re having. The best way to do this is to comfortably share what you need and feel heard by the IT consultant.

Pro Tip: Trust your gut. If you feel like you’re being pressured to implement a solution you don’t think is right for your business, get a second opinion.

 

Quality of Work

reputable IT consultant Quality is what sets apart the numerous IT consulting companies in the market.

The MSP that’s the right fit for you should be knowledgeable about what technology you need to succeed. And, they’ll instill confidence that they have the expertise to follow through on implementing and supporting it.

Additionally, this expertise should be backed by experience; your IT consultant shouldn’t just know the right things to say but also have a proven track record of executing projects.

With social media and the internet, it’s easier than ever to find out if the IT consultant you’re considering is known for high-quality work.

Pro Tip: Ask the IT consultant for a list of references. Then call these customers and ask for yourself about the caliber of work the IT consultant performs.

 

Cybersecurity Perspective

Cybercriminals can penetrate 93% of company networks, gaining access to local resources among financial organizations, energy companies, government bodies, IT businesses, and other sectors. Even scarier, it takes hackers on average just two days to penetrate your network.

This is only one of the dozens of statistics about the prevalence and severity of cyberattacks.

So, when you’re looking for an IT consultant, you need a company that will help you keep threats out of your IT environment.

Whether the IT consultant you’re considering has its own internal cybersecurity team or relies on a managed SOC, there should be someone they trust to ensure they’re providing secure solutions to their customers.

Pro Tip: Ask about the IT consultant’s approach to cybersecurity, what partnerships they have with security vendors, and who is their go-to person or group for security advice.

 

Flexibility

Technology is always changing and getting better, so your consultant needs to be flexible enough to shift to new solutions when necessary. Plus, your needs as an organization evolve, and you need an IT consultant who can quickly respond to changes on your end.

One of the benefits of working with an external tech adviser is they have the time and resources to stay up to date on the latest technology. In addition, an IT consultant who is worthy of your business is informed on what is outdated vs. current vs. cutting edge and can take that information and apply it to your IT environment.

Pro Tip: When you talk with your IT consultant about a new project, tell them about any changes your organization is expecting. This way, your IT consultant can offer solutions that meet your needs now and in the future.

 

Finding the Ideal IT Consultant

Hiring an IT consultant isn’t all that different from hiring an employee. reputable IT consultant

You’ll want to do your research and ask the right questions to determine if they have the technical and professional skills you’re looking for. Ultimately, you should interview a potential IT consultant like you would if you were hiring them as an internal employee.

Ask questions that will give you an idea of how well they listen and respond to your needs, the quality of work they provide, and their knowledge of cybersecurity standards.

You can even present real-world scenarios to assess if the consultant can meet the demands of your IT environment.

For more information about hiring an IT consultant, check out some of our other articles:

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