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Have questions about the services or solutions you’re considering? Our Learning Center is a great place to find answers to your most pressing questions or simply stay ahead of the curve regarding industry knowledge.
Ready to Sign a Managed Services Contract? Here’s What’s Important
Agreeing to managed IT services requires you to sign a contract, but you likely have questions about that contract. While this article isn’t a substitute for reading your contract, it does highlight six important features you should look for.
4 Qualities to Look for When Hiring a Managed IT Service Provider
When considering managed IT services providers (MSPs), it’s important for your business to pick one who will meet your IT needs. We’ve accumulated a list of 4 qualities great MSPs have in common.
4 Reasons MSPs Include Recurring Contract Reviews
Along with quality service, your managed IT service provider should regularly review your contract. These reviews should go over metrics, quality of service, upcoming plans, and quarterly goals.
Testimonials
Here's what our clients are saying about us.
"I have worked with KR Group for over 8 years. They have moved from a vendor to a Trusted Advisor. The amount of expertise KR Group has, across a wide variety of technologies, has allowed us to come up with an overall IT strategy and not just a project by project mentality. Our organization is better from having partnered with KR Group."
Bob Listen, CIO
"I consider myself a 'jack of all trades' when it comes to our office environment, but lack the in depth knowledge for some of the projects that are needed and the KR Group has become my go to for help with those cases. They make sure the expectations are communicated before the project starts and also make sure those expectations are met or exceeded upon completion. Their staff is easy to work with and I will continue to use them for the expertise they provide."
Andy VanDusen, Technology Manager
"KR Group has been exceptional to work with! Their team is made up of all A+ players, each possessing a ton of knowledge, extensive experience, responsiveness, and professionalism....combinations not often found with IT providers. Their comprehensive Infrastructure Assessment helped identify some critical issues that I didn't even know were there; before these issues became problematic and cost me expensive and frustrating downtime. Also, they don't try to rope you into long-terms contracts and agreements, but are focused on cultivating flexible and strategic business relationships that are right-sized and client-centric. Five stars all the way around!"
Jeff Elkenberry, Information Technology Manager
“The Hive security report exceeded my expectations. It was thorough & exactly what we were looking for in regards to findings. The attention to detail was apparent & it’s obvious you guys know what you’re doing.”
Eric Goslin, Corporate Infrastructure Manager
Customer Satisfaction Score
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Turn to The KR Group to develop a plan to strategically guide your IT environment as your goals change. From expert advice on designing or implementing the latest technology to taking on the responsibility of your IT infrastructure, our team is ready to help.
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Contact Info
Phone
Downtown
678 Front Ave. NW
Suite 300
Grand Rapids, MI 49504
Lakeshore
424 Oak St.
Spring Lake, MI 49456