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Content Manager Meghan Nelson joined The KR Group's marketing team in the fall of 2019. She comes to The KR Group with several years of experience with content creation, including earning a bachelor's degree in journalism from Eastern Michigan University. As The KR Group's content manager, Meghan leads the company's content marketing efforts, including publishing posts the company's blog.

Set Up a Remote Call Center with Softphones and Cisco Contact Center Express

By Meghan Nelson / September 25, 2020 / Comments Off on Set Up a Remote Call Center with Softphones and Cisco Contact Center Express

If you want to transition to a remote call center, using softphones and Cisco Contact Center Express can enable this set up. We’ll walk you through what you need to make this set-up work for your business.

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Cisco BE6K phone

Is Webex Calling a Good Fit for Your Business?

By Meghan Nelson / September 25, 2020 / Comments Off on Is Webex Calling a Good Fit for Your Business?

Unsure if cloud-hosted calling like Webex Calling is right for you? Most businesses are a good fit for this phone system. If you have a good internet connection, don’t want to invest in additional IT infrastructure, or have a remote workforce, it will likely work for you.

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managed IT services

How to Protect Your Data with Off-site Back-up

By Meghan Nelson / September 23, 2020 / Comments Off on How to Protect Your Data with Off-site Back-up

What would happen if you lost a significant portion of your businesses’ data? Off-site back-up solutions are an insurance policy in case you lose some or all of your data to a natural disaster, malware attack, or accidental deletion.

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Are Managed SOC Services Right for You?

By Meghan Nelson / September 18, 2020 / Comments Off on Are Managed SOC Services Right for You?

Wondering if managed SOC services are right for you? Managed SOC services can help any business that stores sensitive or confidential information, doesn’t have a dedicated cybersecurity engineer, or wants to reduce audit logs for compliance reasons.

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What Is Managed by a Managed IT Service Provider? [Definition & Examples]

By Meghan Nelson / September 17, 2020 / Comments Off on What Is Managed by a Managed IT Service Provider? [Definition & Examples]

If you’re looking for a way to worry less about your IT, you need a managed IT service provider. By contracting with an MSP, you won’t have to worry about IT maintenance, back-ups, software, and monitoring.

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5 Common Managed SOC Service Problems (and Solutions)

By Meghan Nelson / September 14, 2020 / Comments Off on 5 Common Managed SOC Service Problems (and Solutions)

Are you considering using managed SOC services? There are a few initial problems you should be aware of, as well as how we solve or explain each of these problems.

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