Learning Center

Discovery and information sharing is part of The KR Group's culture. Explore our knowledge base and industry resources in our Learning Center.

Managed IT Services

5 Solutions to One-Person IT Department Problems

Are you a small business trying to decide how to support your IT needs? A one-person IT department is one of your options, but you should be aware of 5 common problems it has. We’ll talk about why these problems exist and how managed IT services can solve them.

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IT Security, Remote Workforce

3 Ways Cisco Duo Multi-factor Authentication Benefits Remote Users

When you’re looking for ways to protect your remote workforce, multi-factor authentication is one of your options. Cisco Duo can protect your workforce with multiple authentication options, comprehensive protection, and Cisco support.

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IT Security

How to Spot and Avoid Phishing Emails [Definition & Description]

Knowing how to spot a phishing email is an important way to protect your business. Anti-spam doesn’t protect against all email threats, so having users equipped to identify and avoid phishing attacks is important to keep your IT environment safe.

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Collaboration, Remote Workforce

Virtual Meeting Etiquette for Successful Video Conferencing

As businesses grow accustomed to using video in conference calls, there are some tips we want to share about virtual meeting etiquette. We have three suggestions to help your video calls go smoothly.

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Collaboration, Data Center, IT Security, Remote Workforce

How to Set Up the Best Remote Workforce Technology

What technology do you need to set up a remote workforce? You’ll need a variety of tools in connectivity, collaboration, and security to empower your employees who are working from home. We’ll go over just what you need to have a successful remote workforce.

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Data Center

3 Benefits of Attending a Meraki Webinar

If you’re looking for more information about Meraki products, the company’s free webinars are a great place to start. We talk about three of the benefits — including free gear — that come with attending a Meraki webinar.

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Collaboration, Remote Workforce

What Is a Softphone? [Definition & Benefits]

Softphones allow your users to still be able to make company phone calls while working remotely without a desk phone. Availability and convenience are just a couple of the reasons your remote workforce should be equipped with softphones.

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Collaboration, Remote Workforce

4 Cisco Collaboration Tools for Remote Teams

Working remotely doesn’t mean your users can’t still use your Cisco call system for collaboration. Tools, such as Cisco Expressway, Webex or Jabber, video phones, and headsets, can empower your remote workforce.

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Cisco Contact Center Express vs call hunt group
Managed IT Services, Remote Workforce

How Managed IT Service Providers Adapt to a Remote Workforce

Every industry has been impacted by the coronavirus, and managed IT services is no exception. MSPs have adapted to support a remote workforce, but this means there are some differences you’ll see when it comes to IT support from your MSP.

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IT Security, Remote Workforce

5 Steps to Improve Your Remote Workforce Security

Are you nervous about the security risk of having a remote workforce? When your employees are working remotely, you lack control over their network policies. However, there are 5 steps you can still take to protect your remote workforce.

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Collaboration, Remote Workforce

How to Configure Cisco Expressway for Remote Employees

Are you looking to extend your Cisco call licenses to remote users? If so, you can implement and configure Cisco Expressway to provide a secure path from your remote users to your on-premises Cisco call system.

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Managed IT Services

How Managed IT Service Providers Can Support Your Remote Workforce

Managed IT Services providers can support your employees no matter where they work. For a remote workforce, this includes providing redundancy, setting up VPNs, and configuring firewalls.

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