4 Benefits of Working with a Cisco Partner
If you’re looking to implement Cisco products into your IT environment, the best way to do so is to work with a Cisco Partner. When you rely on a Cisco partner, you can receive promotional pricing, benefit from your partner’s knowledgeable staff, receive customer services, and have a direct line to Cisco.
3 Reasons to Renew Your Cisco SmartNet Support Contract
After a year of using your Cisco hardware or software, you’ll be faced with a decision whether or not to renew your SmartNet Total Care contract and extend it to your hardware. Updates, different support tiers, and 24/7 software support are three reasons you should.
Best Features of Cisco Contact Center Express
How can Cisco Contact Center Express help you organize your call center? With Cisco Finesse, supervisor tools, and data improvement tools, Contact Center Express helps you create an efficient call center.
Cisco Contact Center Express vs. Call Hunt Groups [Reference & Ranking]
How do you determine which customer service representative is assigned incoming calls? A call hunt group is one option, but if you’re looking for in-depth data reporting and agent status details, Contact Center Express might be for you.
Cisco Emergency Responder and E911 Compliance
What’s a simple way to meet new E911 compliance laws? Cisco offers Emergency Responder, a collaboration integration that identifies call locations, notifies users when calls are made, enables dispatchers to return calls, and more.
What is Cisco Unified Communications Manager?
Cisco Unified Communications Manager (often abbreviated to Unified CM or CUCM) is Cisco’s collaboration application that handles the voice and video portion of the package. If you’re interested in a Cisco collaboration package, there are three things you should know about Unified CM.
Cisco vs. Avaya vs. Mitel: How the 3 Leaders in IP Call Systems Compare
How does Cisco compare to its telephony competitors, Avaya and Mitel? We’ll compare each one’s company information, customer preferences, prices, and products for these IP collaboration solutions.
How Long a Security Risk Assessment Lasts [Steps & Timeline]
How long will it take for your security adviser to complete a security risk assessment? There are 7 stages to a security risk assessment, and each stage can last from one day to a few weeks. This article breaks down each stage and what you can expect.
The KR Group Welcomes New Systems Consultant
In December, The KR Group welcomed Jimmi Costello as its newest systems consultant. Jimmi is working with VP and CISO Bob Barrett to assist customers.
Cisco Business Edition 6000 (BE6K) Review
What are the pros and cons of Cisco Business Edition 6000? We break down six things we like or dislike about BE6K and explain how it makes Cisco BE6K a good or bad match for businesses looking for packaged collaboration solutions.
Best Cisco Collaboration Partners Serving West Michigan
If you’re looking to Implement a Cisco Collaboration package, we have four Cisco partners we recommend. From national award winners to all-around reliable companies, these four Cisco partners serving West Michigan earn our recommendation.
Common Problems with Cisco BE6K (and How to Solve Them)
One of the benefits of Cisco BE6K is it is relatively problem-free. However, that doesn’t mean it doesn’t have any flaws. There are 3 problems Cisco BE6K users should know about.
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Turn to The KR Group to develop a plan to strategically guide your IT environment as your goals change. From expert advice on designing or implementing the latest technology to taking on the responsibility of your IT infrastructure, our team is ready to help.